Shipping policy

Last updated: 5 September 2026

Thank you for shopping with Sparkle Finds SA. Please read our Shipping Policy below for information regarding the processing, dispatch and delivery of your order.

1. Order Processing

Orders are generally processed within 1–2 business days after successful payment has been received.

Orders placed over weekends or public holidays will generally be processed on the next business day.

During sales, promotional periods, launches or peak seasons, processing times may be longer than usual.

2. Delivery Areas

We currently deliver nationwide throughout South Africa.

International shipping is not currently available.

3. Shipping Costs

We are delighted to offer FREE nationwide shipping on all orders placed through the Sparkle Finds SA website.

No standard courier fee will be charged on website orders.

4. Estimated Delivery Times

Once your order has been dispatched, the estimated delivery time is generally 1–3 business days.

Delivery times are estimates and may vary depending on the delivery location.

Please note that delivery may also be affected by courier delays, public holidays, adverse weather, high-volume periods or other circumstances outside our reasonable control.

5. Order Tracking

Once your order has been dispatched, you will receive your waybill/tracking information via WhatsApp, where tracking is available.

Please allow sufficient time for the courier's tracking system to update after dispatch.

6. Delivery Address

Customers are responsible for providing a complete and accurate delivery address when placing an order.

Please ensure that your:

Street address is correct;
Suburb and postal code are correct;
Contact number is active; and
Delivery instructions are included where necessary.

If you notice an error in your delivery information, please contact us as soon as possible at sparklefindssa@gmail.com.

Once an order has been dispatched, we cannot guarantee that the delivery address can be changed.

7. Failed Deliveries

If a courier is unable to complete delivery because incorrect information was provided or nobody is available to receive the parcel, additional delivery charges may apply for another delivery attempt.

8. Delayed or Missing Parcels

If your parcel has not arrived within the expected delivery timeframe, please contact us at sparklefindssa@gmail.com with your order number.

We will assist you in following up with the relevant courier service.

9. Damaged Parcels

If your order arrives damaged, please contact us within 48 hours of delivery.

Please provide:

Your order number or proof of purchase;
A description of the damage;
Clear photographs of the damaged product; and
Clear photographs of the packaging where possible.

We will assess the matter and advise you of the appropriate next steps in accordance with our Returns, Refunds & Exchanges Policy and applicable South African consumer law.